Refund policy

We carefully curate each item we offer and want you to feel confident in your purchase.

Due to the intimate nature of our products, all sales are final on items that have been opened, used, or unsealed.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and make it right.

Eligibility for Returns

Unopened and unused items in their original, sealed packaging may be eligible for return on a case-by-case basis, subject to approval.

To request a return review, please contact us at commandmentsofsinshop@gmail.com with your order number and details of the issue. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong item, contact us within 7 days so we can evaluate the situation and determine the appropriate resolution.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges on intimate products, including but not limited to lingerie, toys, lubricants, kits, and personal care items.

We also do not accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. If your return request is approved for an eligible unopened item, you may place a new order separately.

Refunds

If a return request is approved, refunds will be issued to the original payment method within 10 business days after approval. Processing times may vary depending on your financial institution.

If you have any questions regarding returns or refunds, please contact us at commandmentsofsinshop@gmail.com.